_Annual Report 2025 Final - Flipbook - Page 5
Listening and Involving you
Compliments Received
150
We aim to deliver excellent customer services in a way that suits you
Number of
unanswered
calls
2,067
(6.6%)
Calls to our
FREEPHONE
number
31,332
Our Customer Experience
team has 8 advisors who
answer incoming enquiries
and welcome you at
reception.
We’ve seen fewer calls coming into bdht this year, this is because of less
repeat calls and shorter wait times for customers. Of the calls we did
receive, only 6.6% went unanswered, a big improvement from last year.
We’re committed to making it easy for you to contact us in the way that
suits you best.
To keep you updated and connected, we have plenty of ways
for you to stay informed:
Follow us on Facebook and LinkedIn for the latest news and updates.
Visit our website or log into mybdht, our customer portal.
