_Annual Report 2025 Final - Flipbook - Page 4
Listening and Involving you
Satisfied with bdht services
Our target is to increase customer
satisfaction to 82% by 2027
Every year, we ask for your feedback through our satisfaction
survey, and would like to thank everyone who took the time to share
their thoughts with us. Your feedback is invaluable because it tells us
what we’re doing well and where we need to improve, so we can
provide the best service for you.
We want to hear from you, so please do take part!
79.2%
Satisfied you are treated fairly
and with respect
75.4%
Satisfied we listen to your
views and act on them
Satisfied we keep you informed
about the things that matter to you
63.1%
68.5%
