_Annual Report 2025 Final - Flipbook - Page 34
How do customers rate bdht?
50%
of customers who made a formal complaint were satisfied with how the
case was handled
94%
of customers who made a service request were satisfied with how the
request was handled
42.1%
of ALL customers were satisfied with how bdht handle complaints.
The average satisfaction for other Housing Associations is
(bdht are in the top 25%)
34.5%
