_Annual Report 2025 Final - Flipbook - Page 30
Customer Involvement
Mystery Shopping
15
46
Mystery
Shoppers
16
Cleaning
Inspectors
Our members found that:
Information needs to be up to date and
recorded on our systems consistently.
63.6%
Last year it was 52%, so
that’s an improvement
We have 100 blocks and 16 inspectors, who have been
satisfied with the standard of cleaning within their
communal area. We need your help, so if you would like to
join the group scan the QR code.
Cleaning inspection results are passed to
contractors and we ask them to visit the block and
complete a full re-clean if standards are not met.
Better communication with customers and
internally between teams.
Feedback is shared with Team Managers so
that they can make changes that will benefit
our customers.
275
Inspections
completed
Shops
The majority of our customers have described the
bdht team as polite, friendly, helpful, professional
and understanding. Subjects covered included:
Repairs, rent enquiries, estate walkabouts, planned
maintenance, parking and adaptations.
inspectors
completed
Satisfied we keep
communal areas clean and
maintained
150
Read and
Review Group
people have taken part in our
read and review group
This new group has proven to be
incredibly valuable.
