_Annual Report 2025 Final - Flipbook - Page 29
Customer Involvement
Customers completed
Surveys
2,217
Surveys
We ask customers to fill out satisfaction
surveys regarding the service quality they
received.
The surveys covered various topics such as:
Quality of repairs
Complaint handling
The letting process
All of the results are included in this
report, we use this information to make
positive changes to the service you
receive from bdht.
Grounds
Maintenance
Inspectors
18
182
inspectors
Inspections
completed
More customers are happy with the service. The
work is being done faster and to a higher
standard.
Inspections showed we need to tackle weeds
better and clear litter before grass cutting.
We have regular meetings with our contractor
and these concerns are being acted on.
Thanks to your feedback, we’ve made real
changes. Keep telling us what matters it helps us
keep getting better.
