_Annual Report 2025 Final - Flipbook - Page 22
Repairs
We carried out
12,762 repairs
< The team are always really friendly and do a really
good job. We had a plumbing emergency recently and
someone was out really quickly and fixed the problem.
We can't thank them enough for all they do!.=
436
Tenants were not at home
for their scheduled repair
appointment (including gas
repairs)
Every appointment missed costs appoximately £45,
so for the year
£19,620
was spent on operatives attending missed appointment
If you are unable to keep your appointment, please let
us know as soon as possible as this money can be
spent on improving services for you.
98.1% 84.5%
Emergency repairs
completed within target
timescales
Non-emergency repairs
completed within target
timescales
