_Annual Report 2025 Final - Flipbook - Page 2
Welcome to the 2025 Annual Report
A Fresh Start for the Residents Panel
Hello Everyone,
It’s been another busy and productive year for the Residents Panel! We’ve scrutinised damp & mould service, health & safety,
responsive repairs, the relet standard and complaints. We have also attended Board meetings to make recommendations that will make
real positive change.
This year, we’ve worked closely with the Board to explore how they can better hear our voice and we can influence our services. There’s
an exciting year ahead, with customers becoming even more central to decision-making and service improvement.
We’re thrilled to announce the launch of a new Customer Experience Committee, made up of four Board members and four customers.
This committee will report directly to the Board and play a key role in shaping services with real influence.
As part of these exciting changes, the Resident Scrutiny Panel will be replaced by the Customer Insight Panel. This new panel will focus
on reviewing a minimum of two services each year and will work alongside bdht teams to develop improvement plans. The Customer
Insight Panel will also present their ideas directly to the Board.
This marks a really positive change in how bdht involves residents in shaping services that matter to us all.
“We’re bdht customers just like you, being on the panel gives us a chance to help shape
the services we all use. It’s rewarding and really interesting too.”
